Privacy Policy

Information page

Last updated: 23.05.2026

1. Introduction

Entro Solutions EOOD respects your privacy. This policy explains what personal data we collect through Entro Shop, why we process it and what rights you have.

2. Data we collect

We may collect information you voluntarily provide through contact forms, requests, orders or email communication: name, email, phone, company, selected product and message content.

The website may automatically process technical information such as IP address, browser type, device, visited pages, date and time of visit and cookie data.

3. Purposes of processing

  • Responding to inquiries and processing orders.
  • Providing access, delivery, installation and support.
  • Administrative, accounting and legal compliance.
  • Improving the website, products and customer service.
  • Marketing communication only where we have an appropriate legal basis or consent.

4. Legal basis

We process data based on contract performance or pre-contractual steps, legal obligation, legitimate interest and consent where required.

5. Sharing data

We do not sell personal data. We may share information with hosting, email, analytics, payment, accounting or legal service providers when necessary for our operations and with appropriate safeguards.

6. Cookies

We use cookies and similar technologies for functionality, security, analytics and website improvement. You can manage cookies through your browser settings.

7. Retention

We keep personal data only for as long as necessary for the purposes for which it was collected or as required by applicable legal retention periods.

8. Your rights

Under the GDPR, you may request access, correction, deletion, restriction of processing, portability, objection to processing and withdrawal of consent where processing is based on consent.

9. Security

We apply reasonable technical and organizational measures to protect data from unauthorized access, loss, misuse or alteration.

10. Contact

For questions or rights requests, contact us at privacy@entro.solutions.

You also have the right to lodge a complaint with the Bulgarian Commission for Personal Data Protection: www.cpdp.bg.

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